100%
Network uptime

We perform ongoing monitoring of our network with the sole purpose to keep both public and private internet always operational. Check out our network structure in detail.
Service Level Agreemen - 100% Network uptime

100%
Power uptime

In case of any power issues, we will work efficiently to overcome them. In case, we are unable to uphold our SLA, we will compensate you in form of credit.

24/7
Support over e-mail,
phone and Slack

Our support technicians are there to help you 24/7. Whenever you require their assistance, they will provide it.

90 minutes first response
to support request

We will usually respond to your support requests within 15–30 minutes. The maximum waiting time will never go over 90 minutes of receiving the request in our system. You can submit your request via our client panel.
Service Level Agreemen - 90 minutes first response to support request

Credit compensation

Uptime

<100%<99.99%<99.9%

Network

3% credit back
5% credit back
10% credit back

Power

3% credit back5% credit back10% credit back
Planned maintenances do not diminish the SLA allowance.
Maximum compensation is limited up to the amount of 1 monthly payment.

Guaranteed response times

Replacement

EuropeUSAsia & Middle East

Hardware Component

4 hours
6 hours
8 hours

Server

3 hours
4 hours
4 hours

Check out data centers we provide in those regions

Do you have more questions?

CONTACT SUPPORT

Datacamp Int Limited
71-75 Shelton Street
London, WC2H 9JQ
United Kingdom
Company No. 15527709


Support Hours: 24x7x365
Sale Office Hours: M-F, 7AM-5PM



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